✅ Refund & Return Policy

Last Updated: February 2025

Thank you for shopping at LumiClick.

We want you to love your LumiClick experience. If something isn’t right, we’re here to help.

✅ 30-Day Replacement Guarantee

We offer a 30-day replacement guarantee if your item arrives:

• Damaged
• Defective
• Not working properly
• Incorrect item received

To request a replacement, please contact us within 30 days from the date you received the parcel.

📩 Email: lumiclick.store@gmail.com
📩 Or use our Contact Page on the website.

We do not require you to ship the item back — just send photos or video proof of the issue.

🚫 Refunds (Money Back)

We do not offer refunds for change of mind.

Refunds are only provided if:

A replacement is not possible OR

• The product was never delivered due to our fault

Our process is replacement first, refund second.

Why?
Because most problems are easily fixed, and replacements are quicker and easier for you.

⚠️ Please Do NOT Open a Chargeback

If anything happens with your order:

❌ Do NOT open a PayPal/Bank chargeback
✅ Email us first — we will solve the issue quickly

Chargebacks slow down the process and make it harder for us to help you.

We promise to support you until everything is resolved.

📦 Wrong Address / Failed Delivery Policy

If an incorrect or incomplete address was entered during checkout, we cannot issue a refund.
You may reorder with the correct address.

📸 Proof Required

To approve your replacement or refund request, please send:

• Order number
• Photo or video of the issue
• Brief explanation of the problem

This helps us verify and process your request faster.

🕒 Processing Time

Once your request is approved:

• Replacements are processed within 1–3 business days
• Refunds (only when applicable) are returned to the original payment method

✉️ Need help?

We’re here for you.

📧 Email: lumiclick.store@gmail.com
📩 Or reach us through our Contact Page

We respond within 24 hours.